![]() “You will be acting as the first point of contact with the contacts of confirmed positive cases of Covid-19,” they were told in a slide presentation seen by the Guardian. The people in the training were told they would be acting as agents in the contact-tracing team, working on behalf of PHE. ![]() He said at one point, ‘does anybody know what this job is about?’ No one really had any idea.” He was saying, ‘guys, I can’t answer all your questions. “He was just being slammed with questions all the way through. “The trainer said were normal and he’d been taking the sessions since last Wednesday,” said the man. “We had a chat where we could ask him questions, but the first hour and a half of the training was just people writing, ‘I can’t hear anything’.”Ĭontact-tracing graphic Contact-tracing graphic He took part in a day of online training run by Sitel on Sunday, logging on to a remote system where there was one trainer for about 100 other people. He got an email checking he had the right software, and then received a call to tell him what the job entailed and ask when he could start. He said he had applied for a job as a “Work at Home – Customer Service Adviser” for £10 an hour, which was advertised on the job website Indeed. Hancock claimed the government now had “the elements we need to roll out our national test and trace service: the testing capacity, the tracing capability and the technology”.īut one man, who asked to remain anonymous, told the Guardian he had spent three days getting paid, but receiving very little information or training. “They have stepped up to serve their country in their hour of need.” “They have rigorous training with detailed procedure designed by our experts at Public Health England,” he said. ![]() Matt Hancock, the health secretary, said on Monday that 21,000 contact tracers had been recruited across England, surpassing the initial target of 18,000. When one taking part in a training session, run by contact centre company Sitel, asked for guidance on how to speak with somebody whose loved one had died of coronavirus, they were reportedly told to look at YouTube videos on the topic. New contact tracers have been told to rely on a two-page script and a list of frequently asked questions, both seen by the Guardian. ![]()
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